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City of Oakland

The City of Oakland, California

Equity, Simplicity, Trust

I worked with the city of Oakland’s Digital Services Team on a variety of projects to improve the usability of the city’s online services through oaklandca.gov


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OAK 311

user research • content strategy • service design

Improved the experience of contacting 311 online.

 


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Oakland City Projects

user research • content strategy • user flows • service design

Designed an interactive framework to view information about city government projects throughout Oakland.


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Visual design for accessibility

accessibility • visual design • design system

Improvements to oaklandca.gov’s visual design with a focus on meeting ADA compliance.